Frequently Asked Questions
Everything you need to know about your Bordelle experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our garments are designed with adjustable straps and signature elastic bands to ensure a precise, bespoke fit for various body shapes.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location, and tracking information is provided once your order is dispatched.
How should I care for my Bordelle pieces?
To maintain the integrity of our signature fabrics and 24k gold-plated hardware, we recommend hand washing in cool water with a gentle silk detergent and laying flat to dry.
Can I return or exchange my order?
We accept returns on unworn items in their original packaging with all tags and hygiene seals intact within 14 days of delivery. Please note that certain bespoke or sale items may be final sale.
Are your materials sustainably sourced?
We are committed to ethical luxury. We use high-quality, long-lasting materials and work with European suppliers who adhere to strict environmental and labor standards to minimize our carbon footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna to provide a seamless checkout experience.